ISO:9001 Certification

3SFire CIC, based in Hampshire, has achieved certification to the internationally recognised ISO 9001:2015 standard, establishing it as one of the leaders in its field. We have successfully held our certification since March 2018.

This independent assessment was conducted by the British Assessment Bureau, a leading Certification Body, and demonstrates 3SFire’s commitment to customer service and quality in delivery.

ISO 9001 was first introduced in 1987 and requires organisations to demonstrate that they do what they say they do, and that they have a Quality Management System in place to ensure consistency and improvement; leading to high levels of performance and customer satisfaction. Certified organisations are committed to continuous improvement and are assessed to ensure progress is being maintained.

The benefits of certification to ISO 9001 include:

•  Streamlining an organisation’s procedures
•  Bringing consistency to an organisation’s service delivery
•  Improving an organisation’s management practices

3SFire CIC’s Quality Objectives

 We aim to provide a professional and ethical service to our clients. In order to demonstrate our intentions, our Management Team will analyse customer feedback data, internal performance data, financial performance data and business performance data to ensure that our Quality Objectives are being met. We have identified the following Quality Objectives.

• We will deliver our services to specification, on time and to the price quoted
• We will conduct our business in an ethical and professional manner
• We will endeavour to satisfy our clients’ requirements and get things right first time. Should we make a mistake, we will admit it and rectify the situation as quickly as possible.