This demonstrates our commitment to delivering consistently high standards of service and reinforcing our position as a trusted leader in fire safety training and consultancy.
These independent assessments are conducted by the British Assessment Bureau, a leading Certification Body. This demonstrates 3SFire’s commitment to customer service and quality in delivery.
ISO 9001 was first introduced in 1987 and requires organisations to demonstrate that they do what they say they do, and that they have a Quality Management System in place to ensure consistency and improvement, leading to high levels of performance and customer satisfaction. Certified organisations are committed to continuous improvement and are assessed to ensure progress is being maintained.
The benefits of certification to ISO 9001 include:
We aim to provide a professional and ethical service to our clients. In order to demonstrate our intentions, our Management Team will analyse customer feedback data, internal performance data, financial performance data and business performance data to ensure that our Quality Objectives are being met.
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We will deliver our services to specification, on time and to the price quoted.
We will conduct our business in an ethical and professional manner.
We will endeavour to satisfy our clients’ requirements and get things right first time.
Should we make a mistake, we will admit it and rectify the situation as quickly as possible.
Strive to satisfy the requirements of all of our customers, stakeholders and interested parties whenever possible, meeting and exceeding their expectations
Comply with all legal requirements, codes of practice and all other requirements applicable to our activities
The reduction of hazards, prevention of injury, ill health and pollution
Provide all the resources of equipment, trained and competent staff and any other requirements to enable these objectives to be met
Ensure that all core members of staff are made aware of their individual obligations in respect of this quality policy
Maintain a management system that will achieve these objectives and seek continual improvement in the effectiveness and performance of our management system based on risk
This quality policy provides a framework for setting, monitoring, reviewing and achieving our objectives, programmes and targets.
Customer service is an essential part of the quality process and to ensure this is fulfilled, all staff are made aware of all policies and procedures to ensure smooth delivery of service (induction, annual policy reviews and where appropriate in 1-1’s).
To ensure the company maintains its awareness for continuous improvement, the quality system is regularly reviewed by “Top Management” and through Quality Management meetings to ensure it remains appropriate and suitable to our business. The Quality System is subject to both internal and external annual audits.
Please feel free to contact us and we will be very happy to help you.
